SentiSquare | Success stories

Email Automation for Front Office Seznam.cz

“SentiSquare’s contextual email processing saves our employees work. Our Front Office operators now spend less time on routine tasks, instead focusing more on client care.”

Customer Feedback Analytics for Rohlik.cz international group

“Customer feedback is crucial for us. The sooner we are able to analyze it, the faster we are able to respond. SentiSquare AI allows us to watch customer feedback in real time.”

Email Automation for E.ON

“SentiSquare AI understands the meaning of text; that is what you need when you are drowning in emails.”

Helpdesk Analytics for Kiwi.com

“Thanks to SentiSquare AI, we have a better understanding of what’s going on at our helpdesk. Thanks to the analytics of our communication, we can focus on improving the work of our operators, tracking the evolution of customer requests.”

Calls Control for Srovnejto.cz

“At Srovnejto.cz, we place great emphasis on communication with our customers. All operators must act professionally, without mistakes or misunderstandings. It is impossible to manually discover every problem hidden in tens of thousands of calls. That is why we decided to cooperate with SentiSquare. Thanks to their tool, we now have a real-time overview of what is happening in the calls.”

Calls Control for BH Securities

“At BHS, we place great emphasis on communication with our customers. All sales agents must act professionally, without mistakes or misunderstandings. It is impossible to manually discover problems and monitor topics in thousands of calls per month. That’s why we decided to work with SentiSquare. Thanks to their tool, we now have a real-time overview of what is happening in the calls. We can spot an error or problem early before it grows into a bigger one. We believe this will bring us even closer to our customers.”

E.ON’s Success with SentiSquare: Unlocking Customer Insights from Vast Feedback Data

“With SentiSquare AI, we better understand customer pain points and focus our initiatives where they are most needed.”

‍Enhancing AAA Auto’s Social Media Reputation with SentiSquare AI

“At AAA AUTO, we have customers that debate with passion. In order to provide the best feeling on our social networks, we need to keep the discussions decent. The SentiSquare solution allows us to do that.”

T-Mobile’s Customer Satisfaction Boost with SentiSquare AI

“SentiSquare AI ‘reads them all’ in our stead and gives us invaluable insight through advanced analytics. In this regard, it is the best tool we have seen.”

Call Analytics for E.ON

“The software has to automatically recognize early on that the customer may soon get angry.”

Email Automatic response for E.ON

“We introduced automatic replies to customer emails with frequently asked questions after a positive experience with SentiSquare's first service - sending emails to operators. The FAQs don't end up in one of our 300 queues but are automatically answered by SentiSquare's artificial intelligence. This gives us additional time for our operators, who can spend even more time with our customers without dealing with routine emails.”