“Customer feedback is crucial for us. The sooner we are able to analyze it, the faster we are able to respond. SentiSquare AI allows us to watch customer feedback in real time.”
Rohlik.cz receives tens of thousands of open-text feedback pieces per month. The feedback analysis was based on the manual processing of randomly selected pieces. It required categories that were aligned by operations.
Deployment of SentiSquare AI: Automated topic recognition for all feedback.
Accessible visualization via a direct connection to Tableau & SentiSquare No-Code NLP platform. The classification works the same way for multiple languages (Czech, Hungarian, German, and Romanian).
“Customer care has an important role in FTMO. Often these are recurring queries, where SentiSquare text analytics helps to speed up responses to our clients and save routine work for agents. This allows them to focus on more complex queries.”
“SentiSquare’s contextual email processing saves our employees work. Our Front Office operators now spend less time on routine tasks, instead focusing more on client care.”