Customer Feedback Analytics for Rohlik.cz international group

What they say about us

“Customer feedback is crucial for us. The sooner we are able to analyze it, the faster we are able to respond. SentiSquare AI allows us to watch customer feedback in real time.”

Jiří Machala

,

Chief of staff at Rohlik.cz

Challenge

Rohlik.cz receives tens of thousands of open-text feedback pieces per month. The feedback analysis was based on the manual processing of randomly selected pieces. It required categories that were aligned by operations.

Solution

Deployment of SentiSquare AI: Automated topic recognition for all feedback.

Collaboration results

Accessible visualization via a direct connection to Tableau & SentiSquare No-Code NLP platform. The classification works the same way for multiple languages (Czech, Hungarian, German, and Romanian).

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