Your contact centre can do more with the same resources. Just let the AI work while your agents actually take care of customers.
Then it's time to invite robots to do the work.
How many emails do you get that you don't need to answer? More than you think.
Every unnecessary e-mail keeps your agents from doing what actually matters. Let the SentiSquare AI filter your emails. It will read them, understand them, and close the ones that don't need to be answered.
Automatic email replying using a reply template is an ideal task for artificial intelligence.
Your communication volume can increase by dozens of percentage points, but you don't have to increase the capacity of your contact centre.
Reading an email and correctly forwarding it to the colleague who will resolve it is an ideal task for AI.
Let the SentiSquare AI read emails 24/7 and without fluctuation.
Who likes categorising text data? No one at all.
Except for the SentiSquare AI, which has been trained to do exactly that.
Read about real-life experiences with the SentiSquare No-Code NLP solution.
“At Kooperativa, we strive to achieve the best possible Customer Experience, and it would be very difficult for us to progress without the analysis of unstructured data. With AI technology as an integral part, SentiSquare's tool makes this job much easier.”
"At Raiffeisenbank, we have long been interested in the voice of the customer, we try to obtain feedback in various ways and use it to improve our services but also to motivate our employees. This approach provides us with extensive data from clients, their comments, remarks, and ratings. And because we don't want any opinions to get bogged down, we’ve deployed SentiSquare AI on top of that data to help us process it. SentiSquare AI can structure the unstructured data into ready-made categories so that our employees, CX experts, and managers can see what resonates with our clients. It can also catch sentiment from comments or clients who require our help and need to be contacted immediately to resolve their issue. We also use the system for cases where clients are reacting irritably or it’s clear from their response that it wouldn’t be appropriate to contact them further, and we also adjust our client outreach policy as a result. Deploying SentiSquare AI has saved us a lot of capacity and time when addressing some needs manually or through simpler mechanisms. It has also increased the interest in client feedback outputs, as categorizations and structuring have made it more digestible and clearer for the end recipients. Moreover, everything is done in a purely automated way, so there’s no need to worry about the whole mechanism in any dramatic way.”