Your contact centre can do more with the same resources. Just let the AI work while your agents actually take care of customers.
Then it's time to invite robots to do the work.
How many emails do you get that you don't need to answer? More than you think.
Every unnecessary e-mail keeps your agents from doing what actually matters. Let the SentiSquare AI filter your emails. It will read them, understand them, and close the ones that don't need to be answered.
Automatic email replying using a reply template is an ideal task for artificial intelligence.
Your communication volume can increase by dozens of percentage points, but you don't have to increase the capacity of your contact centre.
Reading an email and correctly forwarding it to the colleague who will resolve it is an ideal task for AI.
Let the SentiSquare AI read emails 24/7 and without fluctuation.
Who likes categorising text data? No one at all.
Except for the SentiSquare AI, which has been trained to do exactly that.
Read about real-life experiences with the SentiSquare No-Code NLP solution.
“SentiSquare’s contextual email processing saves our employees work. Our Front Office operators now spend less time on routine tasks, instead focusing more on client care.”
“Customer feedback is crucial for us. The sooner we are able to analyze it, the faster we are able to respond. SentiSquare AI allows us to watch customer feedback in real time.”