SentiSquare | Home

Products‍_

Email Automation

Customer Feedback
Analytics

  • Speed Up Resolution Time

  • Save Manpower

  • Increase Contact Centre Capacity

  • Grow Customer Satisfaction

  • Understand 100 % of Feedback

  • Free Up Your Analysts

Success stories‍_

Newsroom‍_

27|8|2020
News

27. 8. 2020 SentiSquare celebrated its 6th birthday. Usually, a “birthday” is something where you have a look back and review what happened so far, what was achieved but also to think about the future and where we want to be in several years from today on.

by Lucie Kolářová
7|7|2020
News

Peter Kesch, head of business development at SentiSquare, gave an interview to the financial magazine Fintag. He described the benefits of using machine learning-driven text analysis to obtain detailed information about customers - and what they say about their concerns, wishes, and objections.

by Lucie Kolářová & David Radosta
18|5|2020
News

Czech financial and investment advisers have a new regulation to comply with. From 1st May 2020, they are obliged to record telephone calls with clients in which they deal with investments. That way, CNB aims to ensure financial advisers and intermediaries comply with rules. Most financial advisory companies and advisers were against this. It is a burden both procedurally and financially; in addition, they may need to employ people to evaluate the calls. That is when AI comes to the rescue, transcribing calls, evaluating them and structuring the data to allow for searching for specific information. As a result, financial and investment advisory firms will gain a new world of insights about customers that would otherwise be difficult to access.

by Lucie Kolářová & David Radosta

Reference_

E.ON
Albert
T-Mobile
O2 Slovakia
Konica Minolta
Česká Spořitelna
Residomo
kiwi.com
Západočeská Univerzita
ČSOB
Nestlé
L´Oréal