Text
is your
treasure_

Our solution is bringing results_

• 

  SentiSquare_ E-mail dispatcher saved 12 FTE.

  Customers are getting swifter replies.

  Additional value: Insightful meta-data for complaints department.

• 

  NPS feedback analysis tells Albert what customers want.

  Business Intelligence department saved time needed to sort through feedbacks.

  Precise categorization of open-answer verbatims.

• 

  SentiSquare helps identify lucrative churn candidates.

  Precise prioritization of 1,250,000 text messages yearly.

  Insight into ‘moments of truth’ and root causes.

• 

  Identifying negative feedback.

  Relaying precise data about customer complaints.

  O2 gets a clear idea of what customers want improved.

• 

  Cooperation in software development.

  Recognition of important structural and meaning-carrying elements within text.

  Solution deployed in 10 languages.

• 

  Online chat analysis: automatic clustering of conversations.

  Solved problem of ‘black box’ chat room that produces very little data.

  ČS gets insight on emerging topics that customers bring up.

• 

  Multichannel analysis of customer interactions: Calls, emails, tickets.

  Unstructured customer queries into actionable insight.

  Discovering hidden causal patterns across touchpoints to drive process optimization.