We understand
text_
_You provide top-class customer service
Text analysis for innovative customer centric companies.
Powered by AI.
Explore
We understand
Products_
Email Automation
Customer Feedback
Analytics
Speed Up Resolution Time
Save Manpower
Increase Contact Centre Capacity
Grow Customer Satisfaction
Understand 100 % of Feedback
Free Up Your Analysts
Success stories_
Email Automation: Dispatching at E.ON
Case
50,000+
emails per month;
time to dispatch
Before
2 min 39 sec
per email + backlog
After
0.3 sec
per email
NO backlog
Since the deployment of SentiSquare AI, emails are getting through to the right agent immediately.
Through continuous learning, SentiSquare AI is getting even better over time.
As a result, E.ON is saving time and effort – letting humans connect and add real value instead of doing robot work!
Customer Feedback Analytics: NPS at Albert
Case
40,000
feedback pieces per quarter
Before
Manually processed
After
Automatically classified
120 high-skill man-days saved yearly through automated classification of feedback.
Time needed to deliver feedback report reduced from 3 weeks to 3 days.
Based on 100% feedback coverage, each department, branch and region can laser-focus resources to make the greatest impact on customer satisfaction!
Email Automation: Attachments Processing at E.ON
Case
25,000+
attachments per month
50+
types of form
Before
Manually processing
After
Automatically dispatched
SentiSquare AI now recognizes emails with important attachments and sends them through to the right agent immediately.
It also edits document scans & images into a unified format.
As a result, E.ON is saving time and effort – letting humans add real value instead of doing robot work!
Customer Feedback Analytics: SMS at T-Mobile
Case
15,000+
feedback SMS per month
Before
Read & Forgotten
After
Automatically analyzed
SentiSquare AI now recognises the topic and sentiment of all incoming feedback.
T-Mobile can measure the drivers of customer satisfaction in near-real time.
T-Mobile’s management makes better-informed decisions based on focused insight on any important issue available any time!
Email Automation: Quality Assessment at KIWI.com
Case
80,000+
emails per month;
% QA coverage
Before
1 %
After
100 %
Since the deployment of SentiSquare AI, 100% of agent-written emails are getting checked immediately.
Through continuous learning, SentiSquare AI is getting even better over time.
Managers at KIWI.com now know precisely how the quality of customer service is looking & which agents need more training!
Customer Feedback Analytics: NPS at E.ON
Case
12,000+
feedback pieces per month
Before
Manually processed
After
Automatically classified
SentiSquare AI recognises the topic & sentiment of all incoming feedback.
E.ON can now measure the drivers of NPS at every touchpoint, down to each region and 3rd party contractor.
E.ON’s management makes better-informed decisions enabled by focused insight into all important indicators!
Newsroom_
19|11|2020
News
The project implemented by SentiSquare for E.ON entitled “360° Advanced Customer Communication Analytics at E.ON” was awarded a score of 95% and thus won the WebTop100 competition for the first time in the Artificial Intelligence category.
19|11|2020
News
Each year for over 20 years, Deloitte announces the Deloitte Technology Fast 50 CE ranking of the fastest growing technology companies.
Reference_
Join our mailing list to stay up to date and get notices about our new releases!