The 360-degree overview of content across all communication channels enables targeted coaching of operators, a proactive approach to improving customer satisfaction, and delivers measurable business results.
The SentiSquare No-Code NLP platform is used by top companies in the telecommunications, finance, energy, and insurance industries.
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Increase sales through better operator communication. Interaction analysis reveals weaknesses and enables targeted coaching.
Get a detailed overview of every customer interaction. Analyze 100% of conversations in clear graphs to improve processes and team performance.
Turn insights into better services and happier customers. See immediately in graphs what works in communication and what doesn't and build on it.
Make sure that agents are acting in accordance with internal and legislative regulations. Specialized language models detect deflections in interactions.
The SentiSquare No-Code NLP platform easily connects to the systems you use in your company. Specialized small language models (SLMs) are ideal for applications that involve high interaction volumes, low latency requirements, and scenarios with sensitive data. You can create and adjust the models yourself.
This gives you accurate results, faster analysis, and full control over your data, without complicated implementation or the need for IT expertise.