“SentiSquare AI ‘reads them all’ in our stead and gives us invaluable insight through advanced analytics. In this regard, it is the best tool we have seen.”
T-Mobile, a leading telecommunications provider, faced a significant challenge in managing the vast volume of feedback received via SMS. With over 15,000 feedback SMS messages pouring in each month, it became difficult to identify the factors driving customer satisfaction.
To address these challenges, T-Mobile adopted the cutting-edge SentiSquare AI solution, a powerful natural language processing and sentiment analysis tool. The implementation involved deploying SentiSquare AI to process and analyze all incoming SMS messages, providing a clear overview of customer sentiments and topics.
The deployment of SentiSquare AI brought several essential features to T-Mobile’s customer satisfaction analysis:
The deployment of SentiSquare AI resulted in significant benefits for T-Mobile:
The deployment of SentiSquare AI proved transformative for T-Mobile’s customer satisfaction management. By processing over 15,000 feedback SMS messages every month, SentiSquare AI provided T-Mobile with a clear overview of customer sentiments and topics. The advanced analytics tool allowed T-Mobile to delve deeper into customer feedback, resulting in more data-driven and customer-centric decisions. Thanks to SentiSquare AI’s real-time insights, T-Mobile has strengthened its customer-centric approach, solidifying its position as a leading telecommunications provider and ensuring customer satisfaction remains at the heart of its business strategy.
“Customer care has an important role in FTMO. Often these are recurring queries, where SentiSquare text analytics helps to speed up responses to our clients and save routine work for agents. This allows them to focus on more complex queries.”
“SentiSquare’s contextual email processing saves our employees work. Our Front Office operators now spend less time on routine tasks, instead focusing more on client care.”