“At AAA AUTO, we have customers that debate with passion. In order to provide the best feeling on our social networks, we need to keep the discussions decent. The SentiSquare solution allows us to do that.”
AAA Auto, a renowned automotive company, faced a significant challenge in managing the reputation and engagement on their social media accounts. With thousands of comments pouring in each month, it became crucial to monitor and ensure compliance with community rules while engaging in real-time discussions. The company needed an efficient solution to automatically detect and handle posts that violated community rules, all while maintaining a positive online image.
To tackle the challenge head-on, AAA Auto decided to leverage the capabilities of SentiSquare AI, a powerful artificial intelligence solution specialized in natural language processing and sentiment analysis. The implementation involved integrating SentiSquare AI via API into AAA Auto’s social media accounts (Facebook, TikTok), enabling real-time analysis and control over posts.
The deployment of SentiSquare AI brought several essential features to AAA Auto’s social media management:
The deployment of SentiSquare AI delivered impactful results for AAA Auto:
By deploying SentiSquare AI for social media management, AAA Auto successfully addressed the challenge of handling thousands of comments on their social media. The AI-powered solution provided automatic detection of rule violations, real-time overview, and multilingual support, empowering AAA Auto to maintain a positive reputation and engage with its audience effectively. As a result, AAA Auto solidified its position as a customer-centric brand, building strong relationships with its online community and fostering brand loyalty across different languages and regions.
“Customer care has an important role in FTMO. Often these are recurring queries, where SentiSquare text analytics helps to speed up responses to our clients and save routine work for agents. This allows them to focus on more complex queries.”
“SentiSquare’s contextual email processing saves our employees work. Our Front Office operators now spend less time on routine tasks, instead focusing more on client care.”