SentiSquare | Make AI job done

Why our solution is the best

Rule-based solution

ChatGPT

AutoML NLP

Bespoke NLP

SentiSquare
No-Code NLP platform

All-in-one solution

implementation, import, creation, support (complete life cycle)
easy data visualisation that meets the client's needs
no need for cloud solutions; the product is implemented within the customer's infrastructure

Technology utilisation

context – understanding the overall context of messages (i.e. the “human language”)
language – no language restrictions
360° view – all available channels (social media, call transcripts, emails, comments, chat)

No-Code interface

no need for AI/IT experts to obtain all the necessary data from target customers

Features

Multitenancy

The SentiSquare No-Code NLP platform is ready for multi-tenant deployment. One installation can support multiple clients. You don't have to worry about data security because each client operates within their own dedicated data sandbox.

Multilingual

Our algorithms do not depend on the language. They work efficiently on different language families including languages with rich morphology.

Security

Our security system follows the principle of explicit security. Each standard user requires explicit permissions for every object, ensuring complete control over access. Manage your permissions like a pro.

Text processing with automation

Do you have a large volume of texts to process? Embrace automation to save time and effort in your contact center operations. Our automated solution works tirelessly, 24/7, delivering consistent results without fluctuations or breaks.

System statistics

Detailed statistics provide a comprehensive overview of system usage. Monitor the usage of classifiers and track how often they have been called. Stay informed about the performance of your system.

Audit log

All activities within the system are logged, providing a transparent record of actions. Review and track every action performed in the system, ensuring accountability and traceability.

Uncover valuable insights
from texts

Text data hold immense potential for valuable information. In both analytics and automation, understanding the texts' content is crucial. Extract valuable insights from customer data and uncover hidden information.

How it works

How can it help me?

Data analyst

Our No-Code NLP platform empowers you to extract valuable insights from vast amounts of text data. Gain a deeper understanding of customer sentiments, identify emerging trends, and uncover hidden patterns. Streamline your data analysis process and make informed decisions with ease.

Marketing Manager

Our No-Code NLP platform provides you with powerful tools to enhance your marketing strategies. Analyse customer feedback, create sentiment analyses, and check social media data to gain valuable insights into customer preferences and opinions. Maximise campaign effectiveness and create personalised experiences for your audience.

Integration partner

Our No-Code NLP platform offers you the opportunity to expand your business offerings. Seamlessly integrate our advanced NLP capabilities into your existing systems and provide your clients with powerful text analysis solutions. Stand out in the market with innovative and cutting-edge technologies.

Discover inspiring success
stories from our customers

Read about real-life experiences with the SentiSquare No-Code NLP solution.

Contextual Call Analytics for Kooperativa

“At Kooperativa, we strive to achieve the best possible Customer Experience, and it would be very difficult for us to progress without the analysis of unstructured data. With AI technology as an integral part, SentiSquare's tool makes this job much easier.”

SMS Feedback analytics for Raiffeisenbank

"At Raiffeisenbank, we have long been interested in the voice of the customer, we try to obtain feedback in various ways and use it to improve our services but also to motivate our employees. This approach provides us with extensive data from clients, their comments, remarks, and ratings. And because we don't want any opinions to get bogged down, we’ve deployed SentiSquare AI on top of that data to help us process it. SentiSquare AI can structure the unstructured data into ready-made categories so that our employees, CX experts, and managers can see what resonates with our clients. It can also catch sentiment from comments or clients who require our help and need to be contacted immediately to resolve their issue. We also use the system for cases where clients are reacting irritably or it’s clear from their response that it wouldn’t be appropriate to contact them further, and we also adjust our client outreach policy as a result. Deploying SentiSquare AI has saved us a lot of capacity and time when addressing some needs manually or through simpler mechanisms. It has also increased the interest in client feedback outputs, as categorizations and structuring have made it more digestible and clearer for the end recipients. Moreover, everything is done in a purely automated way, so there’s no need to worry about the whole mechanism in any dramatic way.”

FTMO Automatic Replies to emails

“Customer care has an important role in FTMO. Often these are recurring queries, where SentiSquare text analytics helps to speed up responses to our clients and save routine work for agents. This allows them to focus on more complex queries.”