We are excited to announce our collaboration with FTMO. SentiSquare AI-Powered Automatic Replies enhanced FTMO’s customer support.
FTMO is an international fund based on retail traders, offering a diversified portfolio to investors and helping traders beat their path to financial independence. FTMO has won Deloitte’s Technology Fast50 CE several times in a row and holds the EY Technology Entrepreneur of the Year title in the Czech Republic.
At FTMO, they understand the importance of providing timely and efficient support to their valued users. With over 9,000 tickets flooding in each month, addressing inquiries quickly while maintaining the highest quality service has been their top priority.
Responding to the influx of emails and contact form messages, while ensuring a high level of know-how and control in their internal systems was no small feat. Before, they used manual answering, which was quite resource-demanding. They also used rule-based automation without NLP. They faced the need to prepare automatic responses to frequently recurring questions, a task that demanded innovative solutions.
SentiSquare AI deployment
“Customer care has an important role in FTMO. Often these are recurring queries, where SentiSquare text analytics helps to speed up responses to our clients and save routine work for agents. This allows them to focus on more complex queries."
–Pavel Dušek, COO, FTMO