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How Artificial Intelligence does cope in the daily work of the enterprise, how much does it cost to implement it and how can it improve the NPS result? We talk about details with Stanislav Rejthar, CEO of SentiSquare, a company, which processing large amounts of text data based on artificial intelligence.
Deloitte, a global advisory firm, has presented a ranking of the fifty fastest-growing companies in Central Europe. A full 60 percent of the companies in the list come from Poland and the Czech Republic. Deloitte also recognized SentiSquare, a Czech AI start-up focusing on text data processing, with a centrefold article in its dReport magazine.
GAN Momentum Tour is a series of events dedicated to start-ups from around the world prepared by a well-known community working dynamically for them - the Global Accelerator Network. From October 9-10, startups could participate in the meeting in Hamburg. It was one of five international stops of the GAN Momentum Tour.
The UPC Polska THINK BIG: Grow Smarter program has just come to an end. Selected winners were presented at the official gala in Warsaw.
In business, English is a universal means of communication. Virtually every major corporation has a foreign-language website and employees trained to service English-speaking clients. But what if clients decide to communicate in their native language? Artificial intelligence comes to help.
A telecom giant as little as any company understands the existence of synergy between the corporate business and the start-up environment. An expression of this approach is the acceleration program organized by Orange Polska for promising start-ups from the technological innovation sector.
A well-functioning customer service department is an important element of the activity of any company that has such a department. Unfortunately, often the work of this cell leaves much to be desired in the eyes of customers. The recipe for improving the operation of the customer service department, and thus the general user experience, can be artificial intelligence.
SentiSquare received the award for the best CX measurement at the Clientology conference 2019. Clientology conference is a Czech customer experience conference organized by Clientology Institute. Their main idea is that customer-centricity is the most profitable path to growth for any business.
Over 1,000 participants, 40 discussion panels, representatives of the most important brands from the technological sector - this is how one can briefly describe the ABSL Summit 2019 conference, which took place in Warsaw on June 12-13. The topics discussed during this event concerned the directions of business development and the challenges that face. Among the ABSL participants there were also SentiSquare representatives.
Managing a lively customer service centre is certainly not the easiest of tasks. There are often struggles with constant stress, low motivation of the team. On top of that, a huge amount of work is tedious and repetitive. Does this mode of operations result in high efficiency? Is there a way to help companies optimize the process in terms of both costs and staff satisfaction?
In February 2019, SentiSquare settled in Gdańsk for three months and hit the Polish market with innovative AI solutions dedicated to business. This venture was enabled by the acceleration program Poland Prize Space3ac. The grand finale of the project was a presentation at the InfoShare conference in Gdańsk, where SentiSquare received a special prize of EUR 10,000 for efficiency and dynamism in the company's development.
Repeatable duties, persistent data processing, sometimes problematic contact with the client. Almost 25% of administrative and customer service employees are dissatisfied with their work. The artificial intelligence of the SentiSquare startup, which will help the employees in their routine duties, comes to the rescue.
Participation in the Space3ac accelerator is enabling the NLP startup SentiSquare to present its AI solutions to Polish businesses. The project runs until May 2019.
SentiSquare is a technology company that deals with customer-generated text analysis. As one of the few companies uses artificial intelligence based on principles of distribution semantics, which provides many competitive advantages, such as linguistic independence. The company was founded in 2014 as a spin-off by team of researchers at the Faculty of Applied Sciences of the University of West Bohemia in Pilsen. SentiSquare currently supplies technology to the contact centers of large companies such as T-Mobile, E.ON or Albert. SentiSquare has a branch in Poland.
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