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Customer feedback analysis is an extensive topic. We've compiled the most common questions from people interested in feedback analysis. Naturally, they are related to open text analytics, which SentiSquare analyzes using AI. Some of the questions are very tricky. They may be able to answer your questions as well. Let's take a look at them.
On March 24, 2022, SentiSquare together with partners IXPERTA and Atos organized a conference in WorkLounge dedicated to innovation and analysis using artificial intelligence for call centers.
The Startup Disrupt event Startup vs Corporate on January 18, 2022 was very successful and we took away a lot of input from the discussion from both corporate and startup representatives.
On 30.9.2021, we organised a seminar together with our strategic partner company IXPERTA on the premises of OPERO. The conference was called "Discover the beauty of AI in analysing your customer communication." We completely filled the capacity of the space, the participants showed great interest in the topic of feedback analysis, which made us very happy.
The ACL conference is the number one conference in the field of NLP (Natural Language Processing). It is sponsored by Apple, Facebook AI, Microsoft, Google, Amazon, IBM and other multinational IT companies. This year, members of the SentiSquare NLP team served as reviewers of scientific papers for this conference.
There is a lot of important information in the communication between companies and their customers. In emails, calls and text messages, the treasure of every company is stored here. You just need to discover it!
At SentiSquare, we specialize in natural language processing (NLP), a discipline that uses artificial intelligence to simulate the human ability to read and understand text.
Imagine a typical agent's day at the contact center. A queue of emails to deal with. Up to a third of them are repetitive, frequent and simple requests. Customers ask about whether stores are open after lockdown, whether their payments have arrived, and where their orders are right now. Others want to change their contact details.
Are you dealing with negative comments on the web? Hate speech on social media? Haters? We know how to get rid of them and improve your reputation.
Ixperta and the venture capital fund Fazole Ventures invested in the technology company SentiSquare. At the same time, SentiSquare recently rejected a generous offer for an acquisition from the USA. They decided with heart and used the local investment, which, unlike the foreign offer, will allow them to complete the development of a new, no-code NLP product for the Czech and later other markets.
Machine learning is an incredibly fast-moving field - every month a groundbreaking idea comes along. How do we keep up with the fast pace at SentiSquare? Why is it that SentiSquare's algorithms are approaching human success rates? What new innovations are we planning for 2021?
We read about it everywhere. Artificial intelligence is gradually becoming a part of our lives. Thanks to it, our phones take photos with an automatic camera, we use filters on Instagram or moving emoticons, it tells us what to play for music, what to watch for a movie. Let's have a look if artificial intelligence is only for big companies.
Stress. Low morale. Worker shortage. Management has little idea what’s going on. Do callers mention a new problem? What topic is most troubling now? What does they praise us for? Are they upset and will they resign soon? This can be a picture of problems and questions of a regular call center. Is it familiar to you?
At SentiSquare, we are very proud of our cooperation with Rohlik.cz and Kifli.hu, that started in 2020 and we are now part of their growth in Europe.
Nowadays customer communication is getting more and more important and lots of companies are thinking about how to improve. Gain some inspiration from the journey E.ON took in implementing AI to support the simple, but painful and boring task of sorting and forwarding incoming customer emails and, after realising how AI can help, adding more AI-based services, ending up with smoothly automated processes in Customer Communication and support.
The project implemented by SentiSquare for E.ON entitled “360° Advanced Customer Communication Analytics at E.ON” was awarded a score of 95% and thus won the WebTop100 competition for the first time in the Artificial Intelligence category.
Each year for over 20 years, Deloitte announces the Deloitte Technology Fast 50 CE ranking of the fastest growing technology companies.
Corona is back! Guys, don't panic!
Even as artificial intelligence lacks the scope of human brain capabilities, “Business AI” has already seen success in carrying out narrowly defined operational tasks. AI guru Kai-Fu Lee, former director of Google China, gives some examples of opportunities lying in the tagged data of companies — such as insurance fraud identification and cancer identification in X-ray scans. A lot of potential also lies in sorting and analysing customer messages — the jargon term for which is ‘text classification’.
27. 8. 2020 SentiSquare celebrated its 6th birthday. Usually, a “birthday” is something where you have a look back and review what happened so far, what was achieved but also to think about the future and where we want to be in several years from today on.
Peter Kesch, head of business development at SentiSquare, gave an interview to the financial magazine Fintag. He described the benefits of using machine learning-driven text analysis to obtain detailed information about customers - and what they say about their concerns, wishes, and objections.
Czech financial and investment advisers have a new regulation to comply with. From 1st May 2020, they are obliged to record telephone calls with clients in which they deal with investments. That way, CNB aims to ensure financial advisers and intermediaries comply with rules. Most financial advisory companies and advisers were against this. It is a burden both procedurally and financially; in addition, they may need to employ people to evaluate the calls. That is when AI comes to the rescue, transcribing calls, evaluating them and structuring the data to allow for searching for specific information. As a result, financial and investment advisory firms will gain a new world of insights about customers that would otherwise be difficult to access.
In many companies, communication increased rapidly day by day. Large email backlog in your inbox? Overloaded chat? Are your social media walls full of questions? Dealing with too many incoming requests? The new situation is an ideal task for robots. Customers need fast response now! SentiSquare AI sets out to support companies and institutions experiencing these problems. Sentisquare offers free analysis of incoming communication within 1 week to any company that is overwhelmed by queries. Further support includes automated FAQs or training robots to prioritise and forward emails to the right people.
“I’m not afraid the machines will dominate the world because I’m the one who makes them.” Dr Josef Steinberger, the founder of SentiSquare, spoke in Deloitte dCast about how he got from science to business, when to expect startup success, and how companies began to understand how to use the collected data.
Customer experience in 2020: Enter artificial intelligence. AI helps companies to get rid of stupid, robotic work and use the workforce to create value for the customer.
Does your company measure NPS (net promoter score)? Then you might be interested in the new feature we just introduced. This is a functionality that NPS calculates for you only from customer feedback.
Two technology companies, IXPERTA and SentiSquare, have entered the new year 2020 in a strategic partnership. IXPERTA has long focused not only on traditional IT topics, invests and focuses on innovation, and has recently decided to expand its portfolio of services to include solutions based on artificial intelligence with machine learning elements.
It was a great honor to appear in the November issue of Forbes magazine. In its technology section, you can read a multi-page article about SentiSquare.
How Artificial Intelligence does cope in the daily work of the enterprise, how much does it cost to implement it and how can it improve the NPS result? We talk about details with Stanislav Rejthar, CEO of SentiSquare, a company, which processing large amounts of text data based on artificial intelligence.
Deloitte, a global advisory firm, has presented a ranking of the fifty fastest-growing companies in Central Europe. A full 60 percent of the companies in the list come from Poland and the Czech Republic. Deloitte also recognized SentiSquare, a Czech AI start-up focusing on text data processing, with a centrefold article in its dReport magazine.
GAN Momentum Tour is a series of events dedicated to start-ups from around the world prepared by a well-known community working dynamically for them - the Global Accelerator Network. From October 9-10, startups could participate in the meeting in Hamburg. It was one of five international stops of the GAN Momentum Tour.
The UPC Polska THINK BIG: Grow Smarter program has just come to an end. Selected winners were presented at the official gala in Warsaw.
In business, English is a universal means of communication. Virtually every major corporation has a foreign-language website and employees trained to service English-speaking clients. But what if clients decide to communicate in their native language? Artificial intelligence comes to help.
A telecom giant as little as any company understands the existence of synergy between the corporate business and the start-up environment. An expression of this approach is the acceleration program organized by Orange Polska for promising start-ups from the technological innovation sector.
A well-functioning customer service department is an important element of the activity of any company that has such a department. Unfortunately, often the work of this cell leaves much to be desired in the eyes of customers. The recipe for improving the operation of the customer service department, and thus the general user experience, can be artificial intelligence.
SentiSquare received the award for the best CX measurement at the Clientology conference 2019. Clientology conference is a Czech customer experience conference organized by Clientology Institute. Their main idea is that customer-centricity is the most profitable path to growth for any business.
Over 1,000 participants, 40 discussion panels, representatives of the most important brands from the technological sector - this is how one can briefly describe the ABSL Summit 2019 conference, which took place in Warsaw on June 12-13. The topics discussed during this event concerned the directions of business development and the challenges that face. Among the ABSL participants there were also SentiSquare representatives.
Managing a lively customer service centre is certainly not the easiest of tasks. There are often struggles with constant stress, low motivation of the team. On top of that, a huge amount of work is tedious and repetitive. Does this mode of operations result in high efficiency? Is there a way to help companies optimize the process in terms of both costs and staff satisfaction?
In February 2019, SentiSquare settled in Gdańsk for three months and hit the Polish market with innovative AI solutions dedicated to business. This venture was enabled by the acceleration program Poland Prize Space3ac. The grand finale of the project was a presentation at the InfoShare conference in Gdańsk, where SentiSquare received a special prize of EUR 10,000 for efficiency and dynamism in the company's development.
Repeatable duties, persistent data processing, sometimes problematic contact with the client. Almost 25% of administrative and customer service employees are dissatisfied with their work. The artificial intelligence of the SentiSquare startup, which will help the employees in their routine duties, comes to the rescue.
Participation in the Space3ac accelerator is enabling the NLP startup SentiSquare to present its AI solutions to Polish businesses. The project runs until May 2019.
SentiSquare is a technology company that deals with customer-generated text analysis. As one of the few companies uses artificial intelligence based on principles of distribution semantics, which provides many competitive advantages, such as language independence. The company was founded in 2014 as a spin-off by team of researchers at the Faculty of Applied Sciences of the University of West Bohemia in Pilsen. SentiSquare currently supplies technology to the contact centers of large companies such as T-Mobile, E.ON or Albert.
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