Published on 21|01|2020 by Lucie Kolářová & David Radosta
Two technology companies, IXPERTA and SentiSquare, have entered the new year 2020 in a strategic partnership. IXPERTA has long focused not only on traditional IT topics, invests and focuses on innovation, and has recently decided to expand its portfolio of services to include solutions based on artificial intelligence with machine learning elements.
SentiSquare is engaged in word analysis and processing and focuses on automating communication with customers, so both companies will offer the perfect mix of services. They can offer their clients a comprehensive enterprise solution enriched with artificial intelligence technology.
The number of texts produced by customers is growing rapidly every year. The texts appear across different channels and it is not in the power of companies to process them. Those who can do this thanks to artificial intelligence will gain an edge over others. Without the implementation of artificial intelligence, it will not be possible to catch up with the deficit. "Companies are aware of this and according to a recent study on the implementation of AI in companies in the next 3 years, 100% of companies in the USA, 87% of companies in Europe, 80% of companies contacted in the Czech Republic count on AI," says Stanislav Rejthar, CEO of SentiSquare. "That's why the most innovative companies already implement artificial intelligence this year," he adds.
“For us, working with Sentisquare is a really interesting opportunity. We no longer consider them to be just a startup, they already have very nice references and when working together on project solutions for our customers they demonstrate the ability to engage and design new solutions that perfectly complement our traditional projects, especially in the field of communications. For service desks and call centers, this is a significant benefit in terms of process and cost efficiency, ”says Jan Kašpárek, Sales Director of the IXPERTA Software Division.
IXPERTA is a purely Czech company operating in the world of IT for more than 27 years. In the area of communications, we are maintain an especially strong market position. Thanks to our IT Security and Infrastructure department, we are providing our customers with technologically advanced services. We also succeed in developing our activities in the field of project management and company processes and thus facilitate our customers' daily work and orientation in the necessary company processes and common projects. At the same time, we are developing new projects in the areas of Automotive and Computer Learning based on artificial intelligence, whether it is our own IXPERTA Industrial Vision product or the supply of robotic workplaces to the field of industrial production. In the prestigious Czech Leaders Award competition, we won third place for the Prague region and thus became the Czech leader of the Central Bohemian region. We also received the “AAA Excellent” mark in the Czech Stability Award, which takes place under auspices of the Czech TOP 100.
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SentiSquare is a technology company that deals with customer-generated text analysis. As one of the few companies uses artificial intelligence based on principles of distribution semantics, which provides many competitive advantages, such as language independence. The company was founded in 2014 as a spin-off by team of researchers at the Faculty of Applied Sciences of the University of West Bohemia in Pilsen. SentiSquare currently supplies technology to the contact centers of large companies such as T-Mobile, E.ON or Albert. SentiSquare has a branch in Poland.
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