SentiSquare is a technology company that analyzes customer-generated text. It offers solutions for different areas such as marketing, customer care or compliance. In our interview, we talked to SentiSquare founder and CEO Tomáš Brychcín.

Tomáš has been working for many years at the Faculty of Applied Sciences of the University of West Bohemia in Pilsen, where he is engaged in AI research. He founded Sentisquare together with other colleagues from the university in 2014, which led to the creation of an interesting startup, dedicated to text analytics using artificial intelligence. Sentisquare won the award for Project of the Year in the Artificial Intelligence category in last year's WebTop100 with its customer communication analytics solution within E.On. In this interview, we discuss the typology of clients who use AI capabilities within their customer service, the way SentiSquare works and the development of the company, or the bottlenecks of AI and the possibilities of its future direction.

The Pilsen-based technology company SentiSquare has raised a new investment of one million euros. The money was invested by the Czech IT company IXPERTA and the venture capital fund Fazole Ventures, which together with its colleagues is backed by billionaire Pavel Bouška.

Tech startup SentiSquare recently turned down a generous acquisition offer from the United States and is now instead coming forward with another big news. From Ixperta and billionaire Pavel Bouška's venture capital fund Fazole Ventures, SentiSquare has raised one million euros or nearly 26 million crowns.

The technology startup SentiSquare, which uses NLP technology to create artificial intelligence with the ability to understand and process text in almost any language, has received one million euros for further development. The amount was put together by the Czech IT company IXPERTA and the venture capital fund Fazole Ventures of billionaire Pavel Bouška.

In 2014, when Tomáš was working in the research team of the Faculty of Applied Sciences at the University of West Bohemia in Pilsen, he had no idea that the same year he and his colleagues would lay the foundation stone of SentiSquare, a startup dealing with text analysis using artificial intelligence. Today, he is the CEO of a successful company whose customers include Kiwi, Rohlik, E.ON and many telephone operators and banks from the Central European region.

When is it worth deploying AI? This varies and depends on the specific company, the specific application and the specific industry - but usually, a lower success rate of the AI than companies believe is sufficient.

Results of the WebTop100 2020 competition in the category Artificial Intelligence - 1st place SentiSquare: 360° enhanced customer communication analytics project at E.ON.

SentiSquare - 25th place in category Rising Stars.

The amendment to the Capital Markets Act will require banks and financial advisers to record conversations with clients about investments from the 1st of May 2020. Peter Kesch from SentiSquare tells FinTag.cz that recording calls is also an opportunity for data analytics.

Josef Steinberger, associate professor and scientist, co-founded the software company SentiSquare. It provides the most detailed insight into customer behaviour. Josef's clients include the largest Czech companies.

A company learns most about its customers' wishes by asking open-ended questions. But when it's a chain store, for example, and it has to ask half a million people in a detailed questionnaire questions like "What should we do to make your next purchase with us more enjoyable?" or "Is there anything you would change in our store?", they would have to read millions of responses. That is, hire a dedicated team of people to monitor and evaluate the feedback for such a task. And that means a lot of extra costs.

The Pilsen-based startup SentiSquare has created an artificial intelligence that can understand and process text in almost any language. So you won't be needed to read and forward an email anymore.

Meet the five winners of each category of the 2019 CX Awards, which recognises projects that improve customer experience. The competition is organised by Clientology. Customer Satisfaction Measurement category winner: SentiSquare. SentiSquare handled the evaluation of customer satisfaction surveys for their client with open-ended questions such as "What do we need to do to give us 10 points next time?". Roughly 40k responses per quarter needed to be categorized to track the performance of different departments. Work that used to take one person about three weeks to do was completely automated using AI and evaluated within three days.

The European Commission has published the results of the European Innovation Council (EIC) SME Instrument - Phase 1 pilot project, which provides a grant of €50,000 for business development. A total of 277 small and medium-sized enterprises (SMEs) from 25 countries were supported. The companies will share a total amount of €13.7 million between them. The European Commission received a total of 2882 proposals under Phase 1 of the SME Instrument. Two projects from the Czech Republic were among the successful ones. These are LEVEL, s.r.o with a project for a self-charging device to support the control of next-generation freight wagons and SentiSquare s.r.o with a project enabling artificial intelligence to better perceive and process written texts.

Two straight winners will walk away from the SWCSummit competition on April 10 at the Prague Congress Centre. The first will be the champion of the regional round of the Visegrad Four, while the second will be the pan-European number one. Take a look at the selected startups from the Czech Republic and abroad.

We work with startups in the fields of artificial intelligence, customer service and e-mobility, says Tomáš Bělohoubek from E.ON. For several years, the energy group E.ON has been searching the market for young, innovative startups that could take its business in a new direction. That's why it has set up the :agile technology incubator in Germany, which is also open to Czechs. We talked to Tomáš Bělohoubek, a member of the Board of Directors of E.ON Czech Republic, about these opportunities.

They teach things to follow their own artificial intelligence. For example, they've taught a street lamp to turn off when no one is around or to report noisy drunks. And they made a computer understand the meaning of human language and work with it. So far, both are in the form of start-ups - fledgling companies founded by a bunch of students with a good idea and now trying to break into the market.

What do people think of a particular brand. Or even about the whole industry that the company is working in. Knowing this means staying one step ahead of your competitors because it helps you to best meet your customers' expectations. But how do you find out? The Pilsen-based start-up SentiSquare has figured it out. And they've managed to monetise it. Its services have been used by giants such as T-Mobile, Volkswagen, Česká spořitelna, Albert or E.ON.