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Products‍_

Email Automation

Customer Feedback
Analytics

Call Center
Analytics

  • Speed Up Resolution Time

  • Save Manpower

  • Increase Contact Centre Capacity

  • Grow Customer Satisfaction

  • Understand 100 % of Feedback

  • Free Up Your Analysts

  • Add value to your call center

  • Monitor all customer communication

  • Save time of your agents

Email Automation

  • Speed Up Resolution Time

  • Save Manpower

  • Increase Contact Centre Capacity

Customer Feedback
Analytics

  • Grow Customer Satisfaction

  • Understand 100 % of Feedback

  • Free Up Your Analysts

Call Center
Analytics

  • Add value to your call center

  • Monitor all customer communication

  • Save time of your agents

Success stories‍_

Newsroom‍_

1|7|2021
News

At SentiSquare, we specialize in natural language processing (NLP), a discipline that uses artificial intelligence to simulate the human ability to read and understand text.

by Lucie Kolářová & Peter Kesch
7|6|2021
News

Imagine a typical agent's day at the contact center. A queue of emails to deal with. Up to a third of them are repetitive, frequent and simple requests. Customers ask about whether stores are open after lockdown, whether their payments have arrived, and where their orders are right now. Others want to change their contact details.

by Lucie Kolářová & Peter Kesch
20|5|2021
News

Are you dealing with negative comments on the web? Hate speech on social media? Haters? We know how to get rid of them and improve your reputation.

by Lucie Kolářová & Peter Kesch

Selected references_

E.ON
kiwi.com
Rohlik
Albert
T-Mobile
Konica Minolta
Staffino
Česká Spořitelna
Residomo
Západočeská Univerzita
ČSOB
AAA Auto